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Call Center Representative Average Salary in Kuala Lumpur 2024

How much money does a person working as Call Center Representative make in Kuala Lumpur?


Average Monthly Salary
2,830 MYR
( 34,000 MYR yearly)

LOW
1,390
MYR
AVERAGE
2,830
MYR
HIGH
4,420
MYR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Call Center Representative in Kuala Lumpur typically earns around 2,830 MYR. Salaries range from 1,390 MYR (lowest) to 4,420 MYR (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Call Center Representative salaries in Kuala Lumpur vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Call Center Representative Pay Scale and Salaries in Kuala Lumpur

Median and salary distribution Kuala Lumpur Call Center Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
2,630 MYR or more
10% of people earn
2,320 to 2,630 MYR
20% of people earn
1,650 MYR or less
65% of people earn
1,650 to 2,320 MYR
Minimum Salary
1,390 MYR
Median
2,640 MYR
Maximum
4,420 MYR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Call Center Representative in Kuala Lumpur range from 1,390 MYR (starting salary) to 4,420 MYR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 2,640 MYR, half of the professionals who work as Call Center Representative in Kuala Lumpur earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Representative in Kuala Lumpur earn less than 2,160 MYR, while 75% earn more. Similarly, the chart shows that 75% earn less than 3,020 MYR while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Representative in Kuala Lumpur compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 1,650 MYR to 2,320 MYR. About 20% of salaries are below the 1,650 MYR mark, while 10% fall within the range of 2,320 MYR to 2,630 MYR. Only 5% of individuals have salaries exceeding 2,630 MYR.

Salary Comparison by Years of Experience / Call Center Representative / Kuala Lumpur

How do experience and age affect pay?

0 - 2 Years
1,650 MYR
2 - 5 Years+28%
2,120 MYR
5 - 10 Years+38%
2,920 MYR
10 - 15 Years+24%
3,620 MYR
15 - 20 Years+7%
3,870 MYR
20+ Years+7%
4,130 MYR
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Kuala Lumpur Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 1,650 MYR.

While someone with an experience level between two and five years is expected to earn 2,120 MYR, 28% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 2,920 MYR, 38% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 3,620 MYR, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 3,870 MYR, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 4,130 MYR, 7% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Call Center Representative / Kuala Lumpur

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Call Center Representative.

High School
2,120 MYR
Certificate or Diploma+43%
3,030 MYR
Bachelor's Degree+38%
4,180 MYR
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Kuala Lumpur Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 2,120 MYR.


Level 2: Certificate or Diploma

At this level, the average salary becomes 3,030 MYR, 43% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 4,180 MYR, 38% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Call Center Representative / Kuala Lumpur

Salary comparison by gender Malaysia Call Center Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Representative in Malaysia, the average difference between the salary of male and female employees is 9%.

Male
2,390 MYR
Female+10%
2,620 MYR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Malaysia for all Careers

Salary comparison by gender monthly Malaysia
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Average Annual Salary Increment Percentage / Call Center Representative / Kuala Lumpur

How much are annual salary increments in Kuala Lumpur for individuals working as Call Center Representative? How often do employees get salary raises?

Individuals working as Call Center Representative in Malaysia are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Malaysia Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Malaysia / All Professions

Annual Salary Increment Rate Malaysia
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Malaysia is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Call Center Representative / Malaysia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Malaysia Call Center Representative
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100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from % to % of their annual salary.

Received Bonus
%
No Bonus
100%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Call Center Representative / Kuala Lumpur


16 MYR per hour

The average hourly wage (pay per hour) for individuals working as Call Center Representative in Kuala Lumpur is 16 MYR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Call Center Representative in Kuala Lumpur is 8 MYR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative3,380 MYR+19%
Account Service Representative3,430 MYR+21%
Business Support Specialist4,410 MYR+56%
Call Center Advisor3,650 MYR+29%
Call Center Duty Manager4,860 MYR+72%
Call Center Manager8,700 MYR+210%
Call Center Quality Analyst5,580 MYR+97%
Call Center Representative2,760 MYR-3%
Call Center Scheduler3,330 MYR+18%
Call Center Scheduling Manager4,440 MYR+57%
Call Center Supervisor3,700 MYR+31%
Call Center Team Leader4,610 MYR+63%
Call Center Technology Specialist5,670 MYR+100%
Chatbot Copywriter4,540 MYR+60%
Chatbot Deployment Specialist5,020 MYR+77%
Chatbot Marketing Specialist6,380 MYR+130%
Chief Customer Experience and Success Officer11,000 MYR+290%
Client Engagement Specialest4,960 MYR+75%
Client Executive3,750 MYR+32%
Client Liaison Officer2,610 MYR-8%
Client Relations Manager10,100 MYR+260%
Client Relationship Executive8,820 MYR+210%
Client Relationship Manager9,850 MYR+250%
Client Service Analyst5,750 MYR+100%
Client Service Representative2,810 MYR-1%
Client Strategy Specialist5,950 MYR+110%
Contracts Specialist4,400 MYR+55%
Customer Care Officer2,830 MYR-0%
Customer Care Representative2,850 MYR+1%
Customer Center Supervisor3,320 MYR+17%
Customer Experience Analyst3,450 MYR+22%
Customer Experience Manager9,460 MYR+230%
Customer Experience Specialist6,220 MYR+120%
Customer Feedback and Insights Analyst6,500 MYR+130%
Customer Fulfillment Specialist5,750 MYR+100%
Customer Insights Analyst6,120 MYR+120%
Customer Journey Analyst7,630 MYR+170%
Customer Problem Manager5,810 MYR+110%
Customer Relations Manager9,650 MYR+240%
Customer Relations Specialist5,570 MYR+97%
Customer Relationship Management Implementation Consultant9,450 MYR+230%
Customer Retention Specialist7,890 MYR+180%
Customer Sales Representative2,720 MYR-4%
Customer Sales Support2,870 MYR+1%
Customer Service Administration3,480 MYR+23%
Customer Service Advisor6,260 MYR+120%
Customer Service Agent2,850 MYR+1%
Customer Service Associate2,740 MYR-3%
Customer Service Coordinator3,140 MYR+11%
Customer Service Country Manager10,600 MYR+270%
Customer Service Executive6,270 MYR+120%
Customer Service Manager9,550 MYR+240%
Customer Service Officer2,700 MYR-5%
Customer Service Operations Manager9,980 MYR+250%
Customer Service Quality Assurance Analyst8,970 MYR+220%
Customer Service Representative2,700 MYR-5%
Customer Service Sales Support2,590 MYR-9%
Customer Service Specialist2,740 MYR-3%
Customer Service Supervisor4,080 MYR+44%
Customer Service Team Leader6,130 MYR+120%
Customer Service Trainer5,110 MYR+80%
Customer Service Working Supervisor4,780 MYR+69%
Customer Solutions Representative6,310 MYR+120%
Customer Success Manager9,330 MYR+230%
Customer Success Specialist5,760 MYR+100%
Customer Support Agent2,860 MYR+1%
Dispute Resolution Specialist4,700 MYR+66%
Field Service Representative3,050 MYR+8%
Guest Relations Officer2,160 MYR-24%
Guest Service Agent2,190 MYR-23%
Inbound Call Center Representative2,810 MYR-1%
Inbound Sales Representative2,750 MYR-3%
Internet Banking Supervisor8,490 MYR+200%
Lead Administrator5,550 MYR+96%
Live Chat Agent3,320 MYR+17%
Logistics Coordinator2,930 MYR+3%
Onboarding Specialist6,150 MYR+120%
Operations Support Manager8,540 MYR+200%
Real Time Analyst5,250 MYR+85%
Regional Account Manager9,010 MYR+220%
Remote Customer Service Representative3,900 MYR+38%
Remote Customer Support Agent3,960 MYR+40%
Service Administrator4,400 MYR+55%
Service Delivery Manager9,770 MYR+240%
Service Writer2,300 MYR-19%
Social Media Customer Support Specialist5,670 MYR+100%
Sourcing Assistant1,990 MYR-30%
Telephone Operator2,080 MYR-27%
User Experience Researcher6,350 MYR+120%
Vendor Administration Specialist3,380 MYR+19%
Voice Of The Customer Analyst5,490 MYR+94%
Workforce Manager6,090 MYR+110%

Salary Comparison By City

CityAverage Salary
Johor Bahru2,460 MYR
Kuala Lumpur2,830 MYR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Malaysia is 9% on average across all career fields.

Private Sector
6,340 MYR
Public Sector+9%
6,900 MYR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Call Center Representative in Kuala Lumpur?

A good and competitive compensation would range anywhere between 2,640 MYR and 3,020 MYR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Call Center Representative in Kuala Lumpur ranges from 1,390 MYR to 2,160 MYR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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