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Call Center Representative Average Salary in Oman 2021

How much money does a Call Center Representative make in Oman?

Average Monthly Salary
650 OMR
( 7,840 OMR yearly)


A person working as a Call Center Representative in Oman typically earns around 650 OMR per month. Salaries range from 330 OMR (lowest) to 1,010 OMR (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Oman

Median and salary distribution monthly Oman Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Oman range from 330 OMR per month (minimum salary) to 1,010 OMR per month (maximum salary).

  • Median Salary

    The median salary is 650 OMR per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 650 OMR while the other half are earning more than 650 OMR. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 440 OMR while 75% of them are earning more than 440 OMR. Also from the diagram, 75% of Call Center Representative(s) are earning less than 830 OMR while 25% are earning more than 830 OMR.

What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Oman Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 390 OMR per month.

While someone with an experience level between two and five years is expected to earn 520 OMR per month, 32% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 690 OMR per month, 34% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 830 OMR per month, 19% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 890 OMR per month, 8% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 960 OMR per month, 7% more than people with fifteen to twenty years of experience.

Call Center Representative average salary change by experience in Oman

0 - 2 Years
390 OMR
2 - 5 Years+32%
520 OMR
5 - 10 Years+34%
690 OMR
10 - 15 Years+19%
830 OMR
15 - 20 Years+8%
890 OMR
20+ Years+7%
960 OMR
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Oman Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 520 OMR per month.

While someone with a Certificate or Diploma gets a salary of 730 OMR per month, 40% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 900 OMR per month, 25% more than someone with a Certificate or Diploma.

Call Center Representative average salary difference by education level in Oman

High School
520 OMR
Certificate or Diploma+40%
730 OMR
Bachelor's Degree+25%
900 OMR
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Oman Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Oman earn 6% less than their female counterparts on average.

630 OMR
670 OMR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Oman for all Careers

Salary comparison by gender monthly Oman
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Call Center Representative Average Annual Salary Increment Percentage in Oman

How much are annual salary increments in Oman for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Oman are likely to observe a salary increase of approximately 8% every 19 months. The national average annual increment for all professions combined is 7% granted to employees every 19 months.

Annual Salary Increment Rate Oman Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Oman / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Oman is 4%.

Annual Increment Rate By Industry 2020

Information Technology

Listed above are the average annual increase rates for each industry in Oman for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.

Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Oman

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Oman Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

49% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 51% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
No Bonus

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.

What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

A graphics designer working for a graphics designing company.

A graphic designer in the marketing department of a hospital.

Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Representative Average Hourly Wage in Oman

4 OMR per hour

The average hourly wage (pay per hour) in Oman is 4 OMR. This means that the average Call Center Representative in Oman earns approximately 4 OMR for every worked hour.

Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Oman
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The average salary for Call Center Representative is 46% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist1,040 OMR+59%
Call Center Advisor830 OMR+27%
Call Center Manager2,040 OMR+210%
Call Center Quality Analyst1,360 OMR+110%
Call Center Representative650 OMR-1%
Call Center Scheduler730 OMR+12%
Call Center Scheduling Manager1,130 OMR+73%
Call Center Supervisor880 OMR+35%
Call Center Team Leader1,110 OMR+70%
Client Engagement Specialest1,190 OMR+82%
Client Executive940 OMR+44%
Client Liaison Officer630 OMR-4%
Client Relations Manager2,250 OMR+240%
Client Service Analyst1,300 OMR+99%
Client Service Representative640 OMR-2%
Client Strategy Specialist1,410 OMR+120%
Contracts Specialist1,020 OMR+56%
Customer Care Representative680 OMR+4%
Customer Experience Analyst830 OMR+27%
Customer Experience Manager2,270 OMR+250%
Customer Experience Specialist1,430 OMR+120%
Customer Fulfillment Specialist1,380 OMR+110%
Customer Insights Analyst1,400 OMR+110%
Customer Problem Manager1,450 OMR+120%
Customer Service Advisor1,470 OMR+120%
Customer Service Associate620 OMR-5%
Customer Service Executive1,570 OMR+140%
Customer Service Manager2,280 OMR+250%
Customer Service Officer660 OMR+1%
Customer Service Representative670 OMR+2%
Customer Service Supervisor980 OMR+50%
Customer Service Team Leader1,450 OMR+120%
Customer Service Trainer1,150 OMR+76%
Customer Success Manager2,230 OMR+240%
Customer Success Specialist1,450 OMR+120%
Dispute Resolution Specialist1,200 OMR+83%
Guest Service Agent540 OMR-17%
Inbound Sales Representative640 OMR-2%
Internet Banking Supervisor2,150 OMR+230%
Logistics Coordinator730 OMR+12%
Operations Support Manager2,000 OMR+210%
Real Time Analyst1,340 OMR+100%
Regional Account Manager2,260 OMR+250%
Service Delivery Manager2,140 OMR+230%
Service Writer550 OMR-16%
Sourcing Assistant490 OMR-25%
Telephone Operator510 OMR-22%
Vendor Administration Specialist860 OMR+31%
Workforce Manager1,420 OMR+120%

Salary Comparison By City

CityAverage Salary
Muscat680 OMR
Salalah660 OMR

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Oman earn 7% more than their private sector counterparts on average across all sectors.

Private Sector
1,700 OMR
Public Sector+7%
1,820 OMR
Percentage increase and decrease are relative to the previous value

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