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Customer Service Representative Average Salary in Oman 2024

How much money does a person working as Customer Service Representative make in Oman?


Average Monthly Salary
670 OMR
( 8,080 OMR yearly)

LOW
330
OMR
AVERAGE
670
OMR
HIGH
1,050
OMR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Representative in Oman typically earns around 670 OMR. Salaries range from 330 OMR (lowest) to 1,050 OMR (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Oman vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Representative Pay Scale and Salaries in Oman

Median and salary distribution Oman Customer Service Representative monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
620 OMR or more
10% of people earn
550 to 620 OMR
20% of people earn
390 OMR or less
65% of people earn
390 to 550 OMR
Minimum Salary
330 OMR
Median
630 OMR
Maximum
1,050 OMR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Representative in Oman range from 330 OMR (starting salary) to 1,050 OMR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 630 OMR, half of the professionals who work as Customer Service Representative in Oman earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Oman earn less than 510 OMR, while 75% earn more. Similarly, the chart shows that 75% earn less than 720 OMR while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Oman compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 390 OMR to 550 OMR. About 20% of salaries are below the 390 OMR mark, while 10% fall within the range of 550 OMR to 620 OMR. Only 5% of individuals have salaries exceeding 620 OMR.

Salary Comparison by Years of Experience / Customer Service Representative / Oman

How do experience and age affect pay?

0 - 2 Years
390 OMR
2 - 5 Years+29%
500 OMR
5 - 10 Years+38%
690 OMR
10 - 15 Years+24%
860 OMR
15 - 20 Years+7%
920 OMR
20+ Years+7%
980 OMR
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly Oman Customer Service Representative
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 390 OMR.

While someone with an experience level between two and five years is expected to earn 500 OMR, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 690 OMR, 38% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 860 OMR, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 920 OMR, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 980 OMR, 7% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Representative / Oman

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.

High School
500 OMR
Certificate or Diploma+43%
720 OMR
Bachelor's Degree+38%
990 OMR
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly Oman Customer Service Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 500 OMR.


Level 2: Certificate or Diploma

At this level, the average salary becomes 720 OMR, 43% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 990 OMR, 38% more than the previous level.



Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Representative / Oman

Salary comparison by gender Oman Customer Service Representative monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Oman, the average difference between the salary of male and female employees is 10%.

Male
630 OMR
Female+12%
700 OMR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Oman for all Careers

Salary comparison by gender monthly Oman
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Average Annual Salary Increment Percentage / Customer Service Representative / Oman

How much are annual salary increments in Oman for individuals working as Customer Service Representative? How often do employees get salary raises?

Individuals working as Customer Service Representative in Oman are likely to observe a salary increase of approximately 8% every 19 months. The national average annual increment for all professions combined is 7% granted to employees every 19 months.

Annual Salary Increment Rate Oman Customer Service Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Oman / All Professions

Annual Salary Increment Rate Oman
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Oman is 4%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Representative / Oman

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Oman Customer Service Representative
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48% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 52% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 6% of their annual salary.

Received Bonus
52%
No Bonus
48%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Representative / Oman


4 OMR per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Representative in Oman is 4 OMR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Representative in Oman is 2 OMR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative770 OMR+14%
Account Service Representative800 OMR+19%
Business Support Specialist1,040 OMR+55%
Call Center Advisor830 OMR+23%
Call Center Duty Manager1,170 OMR+74%
Call Center Manager2,040 OMR+200%
Call Center Quality Analyst1,360 OMR+100%
Call Center Representative650 OMR-3%
Call Center Scheduler730 OMR+8%
Call Center Scheduling Manager1,130 OMR+68%
Call Center Supervisor880 OMR+31%
Call Center Team Leader1,110 OMR+65%
Call Center Technology Specialist1,330 OMR+98%
Chatbot Copywriter1,090 OMR+62%
Chatbot Deployment Specialist1,260 OMR+87%
Chatbot Marketing Specialist1,450 OMR+120%
Chief Customer Experience and Success Officer2,590 OMR+280%
Client Engagement Specialest1,190 OMR+77%
Client Executive940 OMR+40%
Client Liaison Officer640 OMR-5%
Client Relations Manager2,260 OMR+240%
Client Relationship Executive2,100 OMR+210%
Client Relationship Manager2,340 OMR+250%
Client Service Analyst1,300 OMR+93%
Client Service Representative640 OMR-5%
Client Strategy Specialist1,410 OMR+110%
Contracts Specialist1,020 OMR+52%
Customer Care Officer640 OMR-5%
Customer Care Representative680 OMR+1%
Customer Center Supervisor780 OMR+16%
Customer Experience Analyst830 OMR+23%
Customer Experience Manager2,270 OMR+240%
Customer Experience Specialist1,430 OMR+110%
Customer Feedback and Insights Analyst1,530 OMR+130%
Customer Fulfillment Specialist1,390 OMR+110%
Customer Insights Analyst1,400 OMR+110%
Customer Journey Analyst1,700 OMR+150%
Customer Problem Manager1,450 OMR+120%
Customer Relations Manager2,280 OMR+240%
Customer Relations Specialist1,340 OMR+99%
Customer Relationship Management Implementation Consultant2,220 OMR+230%
Customer Retention Specialist1,940 OMR+190%
Customer Sales Representative670 OMR-0%
Customer Sales Support680 OMR+1%
Customer Service Administration780 OMR+16%
Customer Service Advisor1,470 OMR+120%
Customer Service Agent670 OMR-0%
Customer Service Associate620 OMR-8%
Customer Service Coordinator770 OMR+14%
Customer Service Country Manager2,480 OMR+270%
Customer Service Executive1,580 OMR+130%
Customer Service Manager2,280 OMR+240%
Customer Service Officer660 OMR-2%
Customer Service Operations Manager2,330 OMR+250%
Customer Service Quality Assurance Analyst2,200 OMR+230%
Customer Service Representative670 OMR-0%
Customer Service Sales Support630 OMR-6%
Customer Service Specialist640 OMR-5%
Customer Service Supervisor980 OMR+46%
Customer Service Team Leader1,450 OMR+120%
Customer Service Trainer1,150 OMR+71%
Customer Service Working Supervisor1,160 OMR+72%
Customer Solutions Representative1,460 OMR+120%
Customer Success Manager2,230 OMR+230%
Customer Success Specialist1,450 OMR+120%
Customer Support Agent630 OMR-6%
Dispute Resolution Specialist1,200 OMR+78%
Field Service Representative680 OMR+1%
Guest Relations Officer520 OMR-23%
Guest Service Agent540 OMR-20%
Inbound Call Center Representative670 OMR-0%
Inbound Sales Representative640 OMR-5%
Internet Banking Supervisor2,150 OMR+220%
Lead Administrator1,290 OMR+92%
Live Chat Agent770 OMR+14%
Logistics Coordinator740 OMR+10%
Onboarding Specialist1,390 OMR+110%
Operations Support Manager2,000 OMR+200%
Real Time Analyst1,340 OMR+99%
Regional Account Manager2,260 OMR+240%
Remote Customer Service Representative920 OMR+37%
Remote Customer Support Agent890 OMR+32%
Service Administrator1,020 OMR+52%
Service Delivery Manager2,140 OMR+220%
Service Writer550 OMR-18%
Social Media Customer Support Specialist1,280 OMR+90%
Sourcing Assistant490 OMR-27%
Telephone Operator510 OMR-24%
User Experience Researcher1,420 OMR+110%
Vendor Administration Specialist860 OMR+28%
Voice Of The Customer Analyst1,230 OMR+83%
Workforce Manager1,420 OMR+110%

Salary Comparison By City

CityAverage Salary
Muscat720 OMR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Oman is 7% on average across all career fields.

Private Sector
1,700 OMR
Public Sector+7%
1,830 OMR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Representative in Oman?

A good and competitive compensation would range anywhere between 630 OMR and 720 OMR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Representative in Oman ranges from 330 OMR to 510 OMR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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