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Call Center Representative Average Salary in Philippines 2021

How much money does a Call Center Representative make in Philippines?


Average Monthly Salary
16,300 PHP
( 195,000 PHP yearly)

LOW
7,490
PHP
AVERAGE
16,300
PHP
HIGH
25,900
PHP

A person working as a Call Center Representative in Philippines typically earns around 16,300 PHP per month. Salaries range from 7,490 PHP (lowest) to 25,900 PHP (highest).

This is the average monthly salary including housing, transport, and other benefits. Call Center Representative salaries vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.

Call Center Representative Salary Distribution in Philippines

Median and salary distribution monthly Philippines Call Center Representative
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The median, the maximum, the minimum, and the range

  • Salary Range

    Call Center Representative salaries in Philippines range from 7,490 PHP per month (minimum salary) to 25,900 PHP per month (maximum salary).

  • Median Salary

    The median salary is 17,600 PHP per month, which means that half (50%) of people working as Call Center Representative(s) are earning less than 17,600 PHP while the other half are earning more than 17,600 PHP. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of Call Center Representative(s) are earning less than 11,300 PHP while 75% of them are earning more than 11,300 PHP. Also from the diagram, 75% of Call Center Representative(s) are earning less than 23,500 PHP while 25% are earning more than 23,500 PHP.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Call Center Representative Salary Comparison by Years of Experience

How does experience and age affect your pay?

Salary comparison by years of experience monthly Philippines Call Center Representative
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher your wage. We broke down Call Center Representative salaries by experience level and this is what we found.

A Call Center Representative with less than two years of experience makes approximately 8,500 PHP per month.

While someone with an experience level between two and five years is expected to earn 11,400 PHP per month, 34% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 16,800 PHP per month, 48% more than someone with two to five years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Additionally, Call Center Representative(s) whose expertise span anywhere between ten and fifteen years get a salary equivalent to 20,500 PHP per month, 22% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 22,300 PHP per month, 9% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 24,100 PHP per month, 8% more than people with fifteen to twenty years of experience.


Call Center Representative average salary change by experience in Philippines

0 - 2 Years
8,500 PHP
2 - 5 Years+34%
11,400 PHP
5 - 10 Years+48%
16,800 PHP
10 - 15 Years+22%
20,500 PHP
15 - 20 Years+9%
22,300 PHP
20+ Years+8%
24,100 PHP
Percentage increase and decrease are relative to the previous value

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Call Center Representative Salary Comparison By Education

How do education levels affect salaries?

Displayed below is the average salary difference between different Call Center Representative(s) who have the same experience but different education levels.

Salary comparison by education level monthly Philippines Call Center Representative
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down Call Center Representative salaries by education level in order to make a comparison.

When the education level is High School, the average salary of a Call Center Representative is 9,700 PHP per month.

While someone with a Certificate or Diploma gets a salary of 15,200 PHP per month, 57% more than someone having a High School degree.

A Bachelor's Degree gets its holder an average salary of 25,500 PHP per month, 68% more than someone with a Certificate or Diploma.


Call Center Representative average salary difference by education level in Philippines

High School
9,700 PHP
Certificate or Diploma+57%
15,200 PHP
Bachelor's Degree+68%
25,500 PHP
Percentage increase and decrease are relative to the previous value

Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Call Center Representative Salary Comparison By Gender

Salary comparison by gender monthly Philippines Call Center Representative
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male Call Center Representative employees in Philippines earn 13% less than their female counterparts on average.

Male
15,200 PHP
Female+15%
17,400 PHP
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Philippines for all Careers

Salary comparison by gender monthly Philippines
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Call Center Representative Average Annual Salary Increment Percentage in Philippines

How much are annual salary increments in Philippines for Call Center Representative(s)? How often do employees get salary raises?

Call Center Representative

Call Center Representative(s) in Philippines are likely to observe a salary increase of approximately 9% every 18 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate Philippines Call Center Representative
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Philippines / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Philippines is 5%.

Annual Increment Rate By Industry 2020

Banking
9%
Energy
9%
Information Technology
9%
Healthcare
9%
Travel
9%
Construction
9%
Education
9%

Listed above are the average annual increase rates for each industry in Philippines for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Call Center Representative Bonus and Incentive Rates in Philippines

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Philippines Call Center Representative
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A Call Center Representative is considered to be a moderate bonus-based job due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

44% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 56% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 2% to 7% of their annual salary.

Received Bonus
56%
No Bonus
44%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Call Center Representative Average Hourly Wage in Philippines


94 PHP per hour

The average hourly wage (pay per hour) in Philippines is 94 PHP. This means that the average Call Center Representative in Philippines earns approximately 94 PHP for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Call Center Representative VS Other Jobs

Salary Comparison Between Call Center Representative and Customer Service and Call Center monthly Philippines
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The average salary for Call Center Representative is 47% less than that of Customer Service and Call Center. Also, Customer Service and Call Center salaries are 31% less than those of All Jobs.

Salary comparison with similar jobs

Job TitleAverage Salary
Business Support Specialist26,400 PHP+62%
Call Center Advisor21,700 PHP+33%
Call Center Manager52,600 PHP+220%
Call Center Quality Analyst33,500 PHP+110%
Call Center Representative15,600 PHP-4%
Call Center Scheduler18,300 PHP+12%
Call Center Scheduling Manager28,500 PHP+75%
Call Center Supervisor23,300 PHP+43%
Call Center Team Leader28,400 PHP+74%
Client Engagement Specialest31,300 PHP+92%
Client Executive22,600 PHP+39%
Client Liaison Officer15,700 PHP-4%
Client Relations Manager57,800 PHP+250%
Client Service Analyst35,100 PHP+120%
Client Service Representative16,700 PHP+3%
Client Strategy Specialist34,700 PHP+110%
Contracts Specialist27,600 PHP+70%
Customer Care Representative16,200 PHP-1%
Customer Experience Analyst20,900 PHP+28%
Customer Experience Manager58,900 PHP+260%
Customer Experience Specialist36,200 PHP+120%
Customer Fulfillment Specialist32,000 PHP+97%
Customer Insights Analyst36,000 PHP+120%
Customer Problem Manager35,900 PHP+120%
Customer Service Advisor34,300 PHP+110%
Customer Service Associate16,300 PHP+0%
Customer Service Executive37,800 PHP+130%
Customer Service Manager60,900 PHP+270%
Customer Service Officer15,800 PHP-3%
Customer Service Representative16,400 PHP+1%
Customer Service Supervisor25,100 PHP+54%
Customer Service Team Leader35,800 PHP+120%
Customer Service Trainer28,500 PHP+75%
Customer Success Manager53,200 PHP+230%
Customer Success Specialist34,300 PHP+110%
Dispute Resolution Specialist29,500 PHP+81%
Guest Service Agent12,500 PHP-23%
Inbound Sales Representative15,600 PHP-4%
Internet Banking Supervisor50,000 PHP+210%
Logistics Coordinator17,700 PHP+9%
Operations Support Manager46,800 PHP+190%
Real Time Analyst33,400 PHP+110%
Regional Account Manager54,300 PHP+230%
Service Delivery Manager53,800 PHP+230%
Service Writer13,400 PHP-18%
Sourcing Assistant11,700 PHP-28%
Telephone Operator11,900 PHP-27%
Vendor Administration Specialist21,700 PHP+33%
Workforce Manager34,200 PHP+110%

Salary Comparison By City

CityAverage Salary
Antipolo17,400 PHP
Cagayan de Oro16,100 PHP
Cebu17,700 PHP
Dasmarinas15,900 PHP
Davao18,500 PHP
Kalookan17,700 PHP
Las Pinas15,600 PHP
Makati15,400 PHP
Manila20,100 PHP
Paranaque16,000 PHP
Pasig17,300 PHP
Quezon City20,200 PHP
Taguig18,200 PHP
Valenzuela16,700 PHP

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Philippines earn 12% more than their private sector counterparts on average across all sectors.

Private Sector
42,100 PHP
Public Sector+12%
47,100 PHP
Percentage increase and decrease are relative to the previous value

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