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Customer Service and Call Center Average Salaries in Vietnam 2021

How much money does a person working in Customer Service and Call Center make in Vietnam?


Average Monthly Salary
11,800,000 VND
( 142,000,000 VND yearly)

LOW
4,610,000
VND
AVERAGE
11,800,000
VND
HIGH
25,600,000
VND

A person working in Customer Service and Call Center in Vietnam typically earns around 11,800,000 VND per month. Salaries range from 4,610,000 VND (lowest average) to 25,600,000 VND (highest average, actual maximum salary is higher).

This is the average monthly salary including housing, transport, and other benefits. Salaries vary drastically between different Customer Service and Call Center careers. If you are interested in the salary of a particular job, see below for salaries for specific job titles.

Salaries for specific jobs

Job TitleAverage Salary
Business Support Specialist11,200,000 VND
Call Center Advisor8,430,000 VND
Call Center Manager21,900,000 VND
Call Center Quality Analyst13,600,000 VND
Call Center Representative6,380,000 VND
Call Center Representative6,250,000 VND
Call Center Scheduler7,670,000 VND
Call Center Scheduling Manager10,400,000 VND
Call Center Supervisor9,400,000 VND
Call Center Team Leader11,100,000 VND
Client Engagement Specialest12,600,000 VND
Client Executive8,820,000 VND
Client Liaison Officer6,520,000 VND
Client Relations Manager22,400,000 VND
Client Service Analyst14,100,000 VND
Client Service Representative6,480,000 VND
Client Strategy Specialist13,500,000 VND
Contracts Specialist10,800,000 VND
Customer Care Representative6,720,000 VND
Customer Experience Analyst8,330,000 VND
Customer Experience Manager22,500,000 VND
Customer Experience Specialist13,900,000 VND
Customer Fulfillment Specialist13,100,000 VND
Customer Insights Analyst14,300,000 VND
Customer Problem Manager14,500,000 VND
Customer Service Advisor14,200,000 VND
Customer Service Associate6,480,000 VND
Customer Service Executive15,100,000 VND
Customer Service Manager24,500,000 VND
Customer Service Manager23,500,000 VND
Customer Service Officer6,510,000 VND
Customer Service Representative6,770,000 VND
Customer Service Supervisor10,000,000 VND
Customer Service Team Leader14,200,000 VND
Customer Service Trainer12,100,000 VND
Customer Success Manager22,600,000 VND
Customer Success Specialist14,000,000 VND
Dispute Resolution Specialist11,800,000 VND
Guest Service Agent4,980,000 VND
Inbound Sales Representative6,560,000 VND
Internet Banking Supervisor21,300,000 VND
Logistics Coordinator7,060,000 VND
Operations Support Manager19,400,000 VND
Real Time Analyst12,800,000 VND
Regional Account Manager21,200,000 VND
Service Delivery Manager22,500,000 VND
Service Writer5,340,000 VND
Sourcing Assistant4,690,000 VND
Telephone Operator4,730,000 VND
Vendor Administration Specialist7,930,000 VND
Workforce Manager14,300,000 VND

Customer Service and Call Center Jobs Salary Distribution in Vietnam

Median and salary distribution monthly Vietnam Customer Service and Call Center
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The median, the maximum, the minimum, and the range

  • Salary Range

    Customer Service and Call Center salaries in Vietnam range from 4,610,000 VND per month (minimum average salary) to 25,600,000 VND per month (maximum average salary, actual maximum is higher).

  • Median Salary

    The median salary is 11,100,000 VND per month, which means that half (50%) of people working in Customer Service and Call Center are earning less than 11,100,000 VND while the other half are earning more than 11,100,000 VND. The median represents the middle salary value. Generally speaking, you would want to be on the right side of the graph with the group earning more than the median salary.

  • Percentiles

    Closely related to the median are two values: the 25th and the 75th percentiles. Reading from the salary distribution diagram, 25% of people working in Customer Service and Call Center are earning less than 7,070,000 VND while 75% of them are earning more than 7,070,000 VND. Also from the diagram, 75% of people working in Customer Service and Call Center are earning less than 17,300,000 VND while 25% are earning more than 17,300,000 VND.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both of the average and the median then you are doing very well. If your salary is lower than both, then many people are earning more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally the more years of experience the higher the wage.

Generally speaking, employees having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income? We compared the salaries of professionals at the same level but with different college degrees levels across many jobs, below are our findings.


Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a cerificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Vietnam costs anywhere from 86,100,000 Dong(s) to 258,000,000 Dong(s) and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch into a higher paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on your situation and experience among many other factors. Putting all variables aside, if you can afford the costs of higher education then the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.

Customer Service and Call Center Salary Comparison By Gender

Salary comparison by gender monthly Vietnam Customer Service and Call Center
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? Male employees in Vietnam who work in Customer Service and Call Center earn 11% more than their female counterparts on average.

Male
12,300,000 VND
Female-10%
11,000,000 VND
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Vietnam for all Careers

Salary comparison by gender monthly Vietnam
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Customer Service and Call Center Average Annual Salary Increment Percentage in Vietnam

How much are annual salary increments in Vietnam for Customer Service and Call Center professionals? How often do employees get salary raises?

Customer Service and Call Center

Customer Service and Call Center professionals in Vietnam are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Vietnam Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Vietnam / All Professions

The term 'Annual Salary Increase' usually refers to the increase in 12 calendar month period, but because it is rarely that people get their salaries reviewed exactly on the one year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 ÷ Increase Frequency

The average salary increase in one year (12 months) in Vietnam is 6%.

Annual Increment Rate By Industry 2020

Banking
2%
Energy
4%
Information Technology
6%
Healthcare
8%
Travel
1%
Construction
3%
Education
5%

Listed above are the average annual increase rates for each industry in Vietnam for the year 2020. Companies within thriving industries tend to provide higher and more frequent raises. Exceptions do exist, but generally speaking, the situation of any company is closely related to the economic situation in the country or region. These figures tend to change frequently.


Worldwide Salary Raises: All Countries and All Jobs

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Customer Service and Call Center Bonus and Incentive Rates in Vietnam

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Vietnam Customer Service and Call Center
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Customer Service and Call Center is considered to be a moderate bonus-based field due to the generally limited involvement in direct revenue generation, with exceptions of course. The people who get the highest bonuses are usually somehow involved in the revenue generation cycle.

51% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 49% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
49%
No Bonus
51%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Customer Service and Call Center Hourly Average Wage in Vietnam


68,100 VND per hour

The average hourly wage (pay per hour) in Vietnam is 68,100 VND. This means that the average person in Vietnam earns approximately 68,100 VND for every worked hour.


Hourly Wage = Annual Salary ÷ ( 52 x 5 x 8 )

The hourly wage is the salary paid in one worked hour. Usually jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fix amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

Customer Service and Call Center VS Other Jobs

Salary Comparison Between Customer Service and Call Center and Customer Service and Call Center monthly Vietnam
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The average salary for Customer Service and Call Center is 31% less than that of All Jobs.

Salary Comparison By City

CityAverage Salary
Da Nang12,000,000 VND
Ha Noi12,800,000 VND
Hai Phong11,100,000 VND
Thanh Pho Ho Chi Minh13,400,000 VND

Government vs Private Sector Salary Comparison

Where can you get paid more, working for a private company or for the government? Public sector employees in Vietnam earn 8% more than their private sector counterparts on average across all sectors.

Private Sector
16,400,000 VND
Public Sector+8%
17,800,000 VND
Percentage increase and decrease are relative to the previous value

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