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Customer Service and Call Center Average Salaries in Vietnam 2024

How much money does a person working in Customer Service and Call Center make in Vietnam?


Average Monthly Salary
12,400,000 VND
( 149,000,000 VND yearly)

LOW
4,610,000
VND
AVERAGE
12,400,000
VND
HIGH
25,600,000
VND
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Vietnam typically earns around 12,400,000 VND. Salaries range from 4,610,000 VND (lowest average) to 25,600,000 VND (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Vietnam exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Customer Service and Call Center
Account Representative7,560,000 VND
Account Service Representative7,530,000 VND
Business Support Specialist11,200,000 VND
Call Center Advisor8,430,000 VND
Call Center Duty Manager11,000,000 VND
Call Center Manager21,400,000 VND
Call Center Manager21,900,000 VND
Call Center Quality Analyst13,600,000 VND
Call Center Representative6,380,000 VND
Call Center Representative6,250,000 VND
Call Center Scheduler7,670,000 VND
Call Center Scheduling Manager10,400,000 VND
Call Center Supervisor9,400,000 VND
Call Center Team Leader11,100,000 VND
Call Center Technology Specialist13,300,000 VND
Chatbot Copywriter10,800,000 VND
Chatbot Deployment Specialist12,200,000 VND
Chatbot Marketing Specialist14,600,000 VND
Chief Customer Experience and Success Officer25,100,000 VND
Client Engagement Specialest12,600,000 VND
Client Executive8,820,000 VND
Client Liaison Officer6,520,000 VND
Client Relations Manager22,400,000 VND
Client Relationship Executive21,200,000 VND
Client Relationship Manager22,900,000 VND
Client Service Analyst14,100,000 VND
Client Service Representative6,480,000 VND
Client Strategy Specialist13,500,000 VND
Contracts Specialist10,800,000 VND
Customer Care Officer6,770,000 VND
Customer Care Representative6,720,000 VND
Customer Center Supervisor7,970,000 VND
Customer Experience Analyst8,330,000 VND
Customer Experience Manager22,500,000 VND
Customer Experience Specialist13,900,000 VND
Customer Feedback and Insights Analyst15,600,000 VND
Customer Fulfillment Specialist13,100,000 VND
Customer Insights Analyst14,300,000 VND
Customer Journey Analyst16,900,000 VND
Customer Problem Manager14,500,000 VND
Customer Relations Manager22,200,000 VND
Customer Relations Specialist13,200,000 VND
Customer Relationship Management Implementation Consultant21,400,000 VND
Customer Retention Specialist20,200,000 VND
Customer Sales Representative6,410,000 VND
Customer Sales Support6,910,000 VND
Customer Service Administration7,720,000 VND
Customer Service Advisor14,200,000 VND
Customer Service Agent6,460,000 VND
Customer Service Associate6,480,000 VND
Customer Service Coordinator8,030,000 VND
Customer Service Country Manager25,100,000 VND
Customer Service Executive15,100,000 VND
Customer Service Manager23,500,000 VND
Customer Service Manager24,500,000 VND
Customer Service Officer6,510,000 VND
Customer Service Operations Manager23,600,000 VND
Customer Service Quality Assurance Analyst21,700,000 VND
Customer Service Representative6,770,000 VND
Customer Service Sales Support6,250,000 VND
Customer Service Specialist6,740,000 VND
Customer Service Supervisor10,000,000 VND
Customer Service Team Leader14,200,000 VND
Customer Service Trainer12,100,000 VND
Customer Service Working Supervisor10,900,000 VND
Customer Solutions Representative14,700,000 VND
Customer Success Manager22,600,000 VND
Customer Success Specialist14,000,000 VND
Customer Support Agent6,800,000 VND
Dispute Resolution Specialist11,800,000 VND
Field Service Representative6,600,000 VND
Guest Relations Officer5,000,000 VND
Guest Service Agent4,980,000 VND
Inbound Call Center Representative6,350,000 VND
Inbound Sales Representative6,560,000 VND
Internet Banking Supervisor21,300,000 VND
Lead Administrator14,000,000 VND
Live Chat Agent7,660,000 VND
Logistics Coordinator7,060,000 VND
Onboarding Specialist14,200,000 VND
Operations Support Manager19,400,000 VND
Real Time Analyst12,800,000 VND
Regional Account Manager21,200,000 VND
Remote Customer Service Representative9,050,000 VND
Remote Customer Support Agent9,380,000 VND
Service Administrator10,500,000 VND
Service Delivery Manager22,500,000 VND
Service Writer5,340,000 VND
Social Media Customer Support Specialist13,500,000 VND
Sourcing Assistant4,690,000 VND
Telephone Operator4,730,000 VND
User Experience Researcher14,100,000 VND
Vendor Administration Specialist7,930,000 VND
Voice Of The Customer Analyst12,300,000 VND
Workforce Manager14,300,000 VND


Customer Service and Call Center Jobs Pay Scale and Salaries in Vietnam

Median and salary distribution Vietnam Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
12,600,000 VND or more
10% of people earn
10,600,000 to 12,600,000 VND
20% of people earn
6,100,000 VND or less
65% of people earn
6,100,000 to 10,600,000 VND
Minimum Salary
4,610,000
VND
Median
10,900,000
VND
Maximum
25,600,000
VND




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Vietnam range from 4,610,000 VND (starting average salary) to 25,600,000 VND (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 10,900,000 VND, implying that half of the workforce in Vietnam earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Vietnam earn less than 8,430,000 VND, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 13,400,000 VND, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Vietnam. The analysis revealed that roughly 65% of all reported salaries fell within the range of 6,100,000 VND to 10,600,000 VND. Approximately 20% of salaries were below the 6,100,000 VND mark, while 10% ranged from 10,600,000 VND to 12,600,000 VND. Only 5% of individuals earned a gross salary of 12,600,000 VND or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Vietnam having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Vietnam, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Vietnam costs anywhere from 86,400,000 VND to 259,000,000 VND and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Vietnam

Salary comparison by gender Vietnam Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Vietnam, the average difference between the salary of male and female employees is 11%.

Male
13,000,000 VND
Female-10%
11,600,000 VND
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Vietnam for all Careers

Salary comparison by gender monthly Vietnam
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Vietnam

How much are annual salary increments in Vietnam for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Vietnam are likely to observe a salary increase of approximately 9% every 16 months. The national average annual increment for all professions combined is 9% granted to employees every 17 months.

Annual Salary Increment Rate Vietnam Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Vietnam / All Professions

Annual Salary Increment Rate Vietnam
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Vietnam is 6%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Customer Service and Call Center / Vietnam

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Vietnam Customer Service and Call Center
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51% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while 49% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 3% to 5% of their annual salary.

Received Bonus
49%
No Bonus
51%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Vietnam


71,800 VND per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Vietnam is 71,800 VND.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Vietnam is 26,600 VND. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Da Nang12,600,000 VND
Ha Noi13,500,000 VND
Hai Phong11,700,000 VND
Thanh Pho Ho Chi Minh14,100,000 VND

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Vietnam is 8% on average across all career fields.

Private Sector
16,500,000 VND
Public Sector+8%
17,800,000 VND
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Vietnam?

A good and competitive compensation would range anywhere between 10,900,000 VND and 13,400,000 VND. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Vietnam ranges from 4,610,000 VND to 8,430,000 VND. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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