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Administration / Reception / Secretarial Average Salaries in Zambia 2024

How much money does a person working in Administration / Reception / Secretarial make in Zambia?


Average Monthly Salary
3,560 ZMK
( 42,700 ZMK yearly)

LOW
1,790
ZMK
AVERAGE
3,560
ZMK
HIGH
8,120
ZMK
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Administration / Reception / Secretarial in Zambia typically earns around 3,560 ZMK. Salaries range from 1,790 ZMK (lowest average) to 8,120 ZMK (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Administration / Reception / Secretarial domain in Zambia exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.

Salaries for specific jobs

Job TitleAverage Salary
Administration / Reception / Secretarial
Accreditation Specialist6,740 ZMK
Admin Clerk2,170 ZMK
Admin Executive3,340 ZMK
Administrative Aide2,350 ZMK
Administrative Analyst4,590 ZMK
Administrative Assistant3,140 ZMK
Administrative Associate2,960 ZMK
Administrative Coordinator3,040 ZMK
Administrative Manager4,950 ZMK
Administrative Officer3,090 ZMK
Administrative Receptionist2,750 ZMK
Administrative Secretary2,700 ZMK
Administrative Specialist3,070 ZMK
Administrative Support2,670 ZMK
Administrative Technician2,480 ZMK
Board Secretary2,970 ZMK
Branch Office Administrator5,070 ZMK
Business Administrator5,060 ZMK
Business Office Manager7,720 ZMK
Central Office Operator2,890 ZMK
Clerical Assistant1,840 ZMK
Clerk2,030 ZMK
Commercial Administrator4,450 ZMK
Commissions Processor3,790 ZMK
Conveyancing Secretary2,700 ZMK
Corporate Receptionist3,070 ZMK
Creditors Clerk2,870 ZMK
Data Entry Clerk2,150 ZMK
Data Entry Specialist2,950 ZMK
Document Controller2,700 ZMK
Document Management Specialist3,920 ZMK
Executive Administrative Assistant3,480 ZMK
Executive Assistant3,390 ZMK
Executive Officer3,910 ZMK
Executive Personal Assistant3,800 ZMK
Executive Secretary3,360 ZMK
File Clerk2,120 ZMK
Front Desk Attendant2,940 ZMK
Front Desk Coordinator3,770 ZMK
Front Desk Manager4,940 ZMK
Front Desk Receptionist2,970 ZMK
Front Desk Shift Leader3,560 ZMK
Front Office Assistant2,740 ZMK
Front Office Executive3,570 ZMK
Group Services Manager7,960 ZMK
Head Receptionist3,550 ZMK
Inquiry and Admissions Clerk1,950 ZMK
Key Account Assistant3,650 ZMK
Keyboard and Data Entry Operator2,040 ZMK
Leasing Administrator3,860 ZMK
Legal Secretary3,080 ZMK
Librarian3,870 ZMK
Mail Processing Clerk1,800 ZMK
Mail Sorting Clerk1,810 ZMK
Mailroom Clerk1,880 ZMK
Mailroom Manager3,290 ZMK
Management Support Secretary3,120 ZMK
Master Programme Coordinator6,060 ZMK
Medical Receptionist3,230 ZMK
Meeting and Event Assistant3,480 ZMK
Meeting and Event Manager7,160 ZMK
Night Manager4,710 ZMK
Office Administrator4,910 ZMK
Office Assistant2,030 ZMK
Office Automation Clerk3,550 ZMK
Office Clerk2,460 ZMK
Office Coordinator3,000 ZMK
Office Manager5,440 ZMK
Office Services Coordinator4,080 ZMK
Office Supervisor3,680 ZMK
Operations Analyst6,380 ZMK
Operations Clerk3,360 ZMK
Operations Manager8,010 ZMK
Personal Assistant3,010 ZMK
Planning Assistant3,690 ZMK
Process Expert4,730 ZMK
Program Coordinator4,220 ZMK
Programme Assistant3,930 ZMK
Project Administrator5,270 ZMK
Project Coordinator6,550 ZMK
Query Administrator3,570 ZMK
Reception Team Lead3,680 ZMK
Receptionist2,790 ZMK
Records Officer2,620 ZMK
Registry Administrator3,060 ZMK
Registry and Filing Clerk2,170 ZMK
Rental Clerk2,100 ZMK
Schedule Officer2,150 ZMK
Scheduler2,300 ZMK
School Secretary2,900 ZMK
Secretary2,730 ZMK
Service Reception Head3,680 ZMK
Switchboard Operator2,420 ZMK
Technical Program Manager6,950 ZMK
Technical Project Manager7,520 ZMK
Typist2,410 ZMK
Unit Secretary2,680 ZMK
Wayleave Officer2,050 ZMK


Administration / Reception / Secretarial Jobs Pay Scale and Salaries in Zambia

Median and salary distribution Zambia Administration / Reception / Secretarial monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
4,240 ZMK or more
10% of people earn
3,610 to 4,240 ZMK
20% of people earn
2,250 ZMK or less
65% of people earn
2,250 to 3,610 ZMK
Minimum Salary
1,790 ZMK
Median
3,230 ZMK
Maximum
8,120 ZMK




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Administration / Reception / Secretarial in Zambia range from 1,790 ZMK (starting average salary) to 8,120 ZMK (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Administration / Reception / Secretarial is 3,230 ZMK, implying that half of the workforce in Zambia earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Administration / Reception / Secretarial in Zambia earn less than 2,660 ZMK, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 3,940 ZMK, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Administration / Reception / Secretarial in Zambia. The analysis revealed that roughly 65% of all reported salaries fell within the range of 2,250 ZMK to 3,610 ZMK. Approximately 20% of salaries were below the 2,250 ZMK mark, while 10% ranged from 3,610 ZMK to 4,240 ZMK. Only 5% of individuals earned a gross salary of 4,240 ZMK or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Administration / Reception / Secretarial in Zambia having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.


Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Administration / Reception / Secretarial in Zambia, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Zambia costs anywhere from 30,100 ZMK to 90,300 ZMK and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Administration / Reception / Secretarial / Zambia

Salary comparison by gender Zambia Administration / Reception / Secretarial monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Administration / Reception / Secretarial in Zambia, the average difference between the salary of male and female employees is 10%.

Male
3,770 ZMK
Female-9%
3,420 ZMK
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Zambia for all Careers

Salary comparison by gender monthly Zambia
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Average Annual Salary Increment Percentage / Administration / Reception / Secretarial / Zambia

How much are annual salary increments in Zambia for individuals working in Administration / Reception / Secretarial? How often do employees get salary raises?

Professionals working in Administration / Reception / Secretarial in Zambia are likely to observe a salary increase of approximately 4% every 29 months. The national average annual increment for all professions combined is 5% granted to employees every 28 months.

Annual Salary Increment Rate Zambia Administration / Reception / Secretarial
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Zambia / All Professions

Annual Salary Increment Rate Zambia
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Zambia is 2%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.

Bonus and Incentive Rates / Administration / Reception / Secretarial / Zambia

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Zambia Administration / Reception / Secretarial
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92% of surveyed staff in Administration / Reception / Secretarial reported that they haven't received any bonuses or incentives in the previous year while 8% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 1% to 3% of their annual salary.

Received Bonus
8%
No Bonus
92%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Administration / Reception / Secretarial / Zambia


21 ZMK per hour

The average hourly wage (pay per hour) in Administration / Reception / Secretarial in Zambia is 21 ZMK.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Administration / Reception / Secretarial in Zambia is 10 ZMK. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Lusaka4,110 ZMK

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Zambia is 17% on average across all career fields.

Private Sector
5,600 ZMK
Public Sector+17%
6,560 ZMK
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Administration / Reception / Secretarial in Zambia?

A good and competitive compensation would range anywhere between 3,230 ZMK and 3,940 ZMK. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Administration / Reception / Secretarial in Zambia ranges from 1,790 ZMK to 2,660 ZMK. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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