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Customer Service and Call Center Average Salaries in Culiacan 2024

How much money does a person working in Customer Service and Call Center make in Culiacan?


Average Monthly Salary
29,100 MXN
( 350,000 MXN yearly)

LOW
10,800
MXN
AVERAGE
29,100
MXN
HIGH
60,000
MXN
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working in Customer Service and Call Center in Culiacan typically earns around 29,100 MXN. Salaries range from 10,800 MXN (lowest average) to 60,000 MXN (highest average, actual maximum salary is higher).


Salary Variance

The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in Culiacan exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.



Customer Service and Call Center Jobs Pay Scale and Salaries in Culiacan

Median and salary distribution Culiacan Customer Service and Call Center monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
31,400 MXN or more
10% of people earn
26,300 to 31,400 MXN
20% of people earn
15,200 MXN or less
65% of people earn
15,200 to 26,300 MXN
Minimum Salary
10,800 MXN
Median
27,200 MXN
Maximum
60,000 MXN




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries in Customer Service and Call Center in Culiacan range from 10,800 MXN (starting average salary) to 60,000 MXN (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.

  • Median Salary

    The median income in the field of Customer Service and Call Center is 27,200 MXN, implying that half of the workforce in Culiacan earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.

  • Percentiles and Salary Scale

    Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in Culiacan earn less than 20,900 MXN, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 33,200 MXN, while 25% earn more than that.

  • Pay Scale Structure

    Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in Culiacan. The analysis revealed that roughly 65% of all reported salaries fell within the range of 15,200 MXN to 26,300 MXN. Approximately 20% of salaries were below the 15,200 MXN mark, while 10% ranged from 26,300 MXN to 31,400 MXN. Only 5% of individuals earned a gross salary of 31,400 MXN or higher.

Salary Comparison by Years of Experience

How does a person's salary progress over time?

Salary Comparison By Experience Level
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.

Generally speaking, employees in Customer Service and Call Center in Culiacan having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.

Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.

As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.

Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.


Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Salary Comparison By Education

How does the education level affect your salary?

Salary Comparison By Education
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Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.

It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?

We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in Culiacan, below are our findings.

Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.

Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.

Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.

Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.


Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in Mexico costs anywhere from 167,000 MXN to 500,000 MXN and lasts approximately two years. That is quite an investment.

Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.



Salary and Compensation Comparison By Gender / Customer Service and Call Center / Culiacan

Salary comparison by gender Mexico Customer Service and Call Center monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in Mexico, the average difference between the salary of male and female employees is 14%.

Male
25,700 MXN
Female-12%
22,500 MXN
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in Mexico for all Careers

Salary comparison by gender monthly Mexico
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Average Annual Salary Increment Percentage / Customer Service and Call Center / Culiacan

How much are annual salary increments in Culiacan for individuals working in Customer Service and Call Center? How often do employees get salary raises?

Professionals working in Customer Service and Call Center in Mexico are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate Mexico Customer Service and Call Center
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

Mexico / All Professions

Annual Salary Increment Rate Mexico
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in Mexico is 5%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service and Call Center / Mexico

How much and how often are bonuses being awarded?Annual Salary Bonus Rate Mexico Customer Service and Call Center
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100% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from % to % of their annual salary.

Received Bonus
%
No Bonus
100%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Hourly Average Wage / Customer Service and Call Center / Culiacan


170 MXN per hour

The average hourly wage (pay per hour) in Customer Service and Call Center in Culiacan is 170 MXN.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working in Customer Service and Call Center in Culiacan is 62 MXN. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary Comparison By City

CityAverage Salary
Acapulco28,200 MXN
Acuna24,000 MXN
Aguascalientes28,700 MXN
Boca del Rio21,200 MXN
Buenavista23,200 MXN
Campeche23,700 MXN
Cancun28,100 MXN
Celaya25,800 MXN
Chalco22,100 MXN
Chetumal21,700 MXN
Chicoloapan22,100 MXN
Chihuahua32,100 MXN
Chilpancingo22,900 MXN
Chimalhuacan27,900 MXN
Cholula de Rivadabia22,500 MXN
Ciudad Apodaca27,000 MXN
Ciudad del Carmen22,200 MXN
Ciudad Juarez22,000 MXN
Ciudad Lopez Mateos27,100 MXN
Ciudad Obregon25,500 MXN
Ciudad Santa Catarina24,900 MXN
Ciudad Valles20,600 MXN
Ciudad Victoria25,200 MXN
Coacalco25,000 MXN
Coatzacoalcos23,800 MXN
Colima21,000 MXN
Cordoba21,000 MXN
Cuautitlan Izcalli27,000 MXN
Cuautla21,300 MXN
Cuernavaca25,500 MXN
Culiacan29,100 MXN
Delicias20,500 MXN
Durango27,400 MXN
Ecatepec de Morelos32,800 MXN
Ensenada25,100 MXN
Fresnillo20,100 MXN
General Escobedo26,100 MXN
Gomez Palacio24,700 MXN
Guadalajara32,600 MXN
Guadalupe27,900 MXN
Guaymas19,800 MXN
Hermosillo28,600 MXN
Hidalgo del Parral19,500 MXN
Iguala20,200 MXN
Irapuato26,400 MXN
Ixtapaluca25,400 MXN
Jiutepec22,000 MXN
La Paz23,800 MXN
Leon32,500 MXN
Los Mochis24,800 MXN
Los Reyes la Paz24,600 MXN
Manzanillo20,700 MXN
Matamoros26,700 MXN
Mazatlan26,100 MXN
Merida28,600 MXN
Metepec23,400 MXN
Mexicali28,300 MXN
Mexico City32,800 MXN
Minatitlan19,700 MXN
Monclova23,400 MXN
Monterrey32,200 MXN
Morelia27,500 MXN
Naucalpan31,800 MXN
Navojoa19,500 MXN
Nezahualcoyotl32,000 MXN
Nogales23,000 MXN
Nuevo Laredo26,200 MXN
Oaxaca24,200 MXN
Ojo de Agua24,200 MXN
Orizaba19,900 MXN
Pachuca24,100 MXN
Piedras Negras21,400 MXN
Playa del Carmen21,600 MXN
Poza Rica22,400 MXN
Puebla32,600 MXN
Puerto Vallarta23,100 MXN
Queretaro27,800 MXN
Reynosa27,400 MXN
Salamanca21,800 MXN
Saltillo28,600 MXN
San Cristobal de las Casas22,600 MXN
San Juan del Rio20,800 MXN
San Luis Potosi28,200 MXN
San Luis Rio Colorado21,900 MXN
San Nicolas de los Garza26,600 MXN
San Pablo de las Salinas22,700 MXN
San Pedro Garza Garcia19,800 MXN
Soledad de Graciano Sanchez24,100 MXN
Tampico25,100 MXN
Tapachula22,800 MXN
Tehuacan24,000 MXN
Tepic25,600 MXN
Tijuana32,400 MXN
Tlalnepantla de Baz27,800 MXN
Tlaquepaque27,400 MXN
Toluca26,900 MXN
Tonala26,300 MXN
Torreon27,600 MXN
Tuxtla Gutierrez27,200 MXN
Uruapan24,500 MXN
Veracruz26,500 MXN
Villa Nicolas Romero24,900 MXN
Villahermosa26,000 MXN
Xalapa26,500 MXN
Xico25,800 MXN
Zacatecas20,300 MXN
Zamora de Hidalgo20,700 MXN
Zapopan32,300 MXN

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Mexico is 9% on average across all career fields.

Private Sector
32,000 MXN
Public Sector+9%
34,800 MXN
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary in Customer Service and Call Center in Culiacan?

A good and competitive compensation would range anywhere between 27,200 MXN and 33,200 MXN. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for jobs in Customer Service and Call Center in Culiacan ranges from 10,800 MXN to 20,900 MXN. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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