Customer Service Representative Average Salary in Guadalajara 2024
How much money does a person working as Customer Service Representative make in Guadalajara?
LOW
7,640
MXN AVERAGE
16,600
MXN HIGH
26,400
MXN
A person working as Customer Service Representative in Guadalajara typically earns around 16,600 MXN. Salaries range from 7,640 MXN (lowest) to 26,400 MXN (highest).
Salary Variance
This is the average salary including housing, transport, and other benefits. Customer Service Representative salaries in Guadalajara vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Customer Service Representative Pay Scale and Salaries in Guadalajara
Salary Structure and Pay Scale Comparison
15,800 MXN or more
13,800 to 15,800 MXN
9,510 MXN or less
9,510 to 13,800 MXN
 7,640 MXN |
15,900 MXN |
26,400 MXN |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
Salary Range, Minimum Wage, and Starting Salary
Salaries for the position Customer Service Representative in Guadalajara range from 7,640 MXN (starting salary) to 26,400 MXN (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
Median Salary
With a median salary of 15,900 MXN, half of the professionals who work as Customer Service Representative in Guadalajara earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
Percentiles and Salary Scale
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Representative in Guadalajara earn less than 12,800 MXN, while 75% earn more. Similarly, the chart shows that 75% earn less than 18,300 MXN while 25% earn more.
Pay Scale Structure
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Representative in Guadalajara compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 9,510 MXN to 13,800 MXN. About 20% of salaries are below the 9,510 MXN mark, while 10% fall within the range of 13,800 MXN to 15,800 MXN. Only 5% of individuals have salaries exceeding 15,800 MXN.
Salary Comparison by Years of Experience / Customer Service Representative / Guadalajara
How do experience and age affect pay?
| 0 - 2 Years | 8,670 MXN | |
| 2 - 5 Years | +34% | 11,600 MXN |
| 5 - 10 Years | +48% | 17,100 MXN |
| 10 - 15 Years | +22% | 20,900 MXN |
| 15 - 20 Years | +9% | 22,700 MXN |
| 20+ Years | +8% | 24,600 MXN |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Representative and this is what we found.
Employees with less than two years of experience earn approximately 8,670 MXN.
While someone with an experience level between two and five years is expected to earn 11,600 MXN, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 17,100 MXN, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 20,900 MXN, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 22,700 MXN, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 24,600 MXN, 8% more than people with fifteen to twenty years of experience.
Typical Salary Progress for Most Careers
Salary Comparison By Education / Customer Service Representative / Guadalajara
How do education levels affect salaries?
Displayed below is the average salary variance between different education levels of professionals working as Customer Service Representative.
| High School | 9,890 MXN | |
| Certificate or Diploma | +57% | 15,500 MXN |
| Bachelor's Degree | +68% | 26,000 MXN |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Representative in order to make a comparison.
Level 1: High School
Employees at this education level have an average salary of 9,890 MXN.
Level 2: Certificate or Diploma
At this level, the average salary becomes 15,500 MXN, 57% more than the previous level.
Level 3: Bachelor's Degree
At this level, the average salary becomes 26,000 MXN, 68% more than the previous level.
Typical Salary Difference by Education for Most Careers
Salary and Compensation Comparison By Gender / Customer Service Representative / Guadalajara
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Representative in Mexico, the average difference between the salary of male and female employees is 9%.
| Male | 11,900 MXN | |
| Female | +10% | 13,100 MXN |
Salary Comparison By Gender in Mexico for all Careers
Average Annual Salary Increment Percentage / Customer Service Representative / Guadalajara
How much are annual salary increments in Guadalajara for individuals working as Customer Service Representative? How often do employees get salary raises?
Individuals working as Customer Service Representative in Mexico are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.
Mexico / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service Representative / Mexico
How much and how often are bonuses being awarded?
Share This Chart Tweet Get Chart Linkhttp://www.salaryexplorer.com/charts/mexico/customer-service-and-call-center/customer-service-representative/annual-salary-bonus-rate-mexico-customer-service-representative.jpg
100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based BonusesThe most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Average Hourly Wage / Customer Service Representative / Guadalajara
96 MXN per hourThe average hourly wage (pay per hour) for individuals working as Customer Service Representative in Guadalajara is 96 MXN.This is the rate they get paid for every worked hour.
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working as Customer Service Representative in Guadalajara is 44 MXN. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary comparison with similar jobs
| Job Title | Average Salary |
| Customer Service and Call Center |  -100% | |
| Account Representative | 19,400 MXN |  +17% |
| Account Service Representative | 19,200 MXN | +16% |
| Business Support Specialist | 26,500 MXN | +60% |
| Call Center Advisor | 20,300 MXN | +22% |
| Call Center Duty Manager | 27,800 MXN | +67% |
| Call Center Manager | 52,400 MXN | +220% |
| Call Center Quality Analyst | 33,500 MXN | +100% |
| Call Center Representative | 15,800 MXN | -5% |
| Call Center Scheduler | 19,100 MXN | +15% |
| Call Center Scheduling Manager | 27,400 MXN | +65% |
| Call Center Supervisor | 22,800 MXN | +37% |
| Call Center Team Leader | 27,700 MXN | +67% |
| Call Center Technology Specialist | 33,200 MXN | +100% |
| Chatbot Copywriter | 27,300 MXN | +64% |
| Chatbot Deployment Specialist | 29,400 MXN | +77% |
| Chatbot Marketing Specialist | 35,500 MXN | +110% |
| Chief Customer Experience and Success Officer | 60,100 MXN | +260% |
| Client Engagement Specialest | 30,600 MXN | +84% |
| Client Executive | 22,600 MXN | +36% |
| Client Liaison Officer | 15,300 MXN | -8% |
| Client Relations Manager | 56,300 MXN | +240% |
| Client Relationship Executive | 51,700 MXN | +210% |
| Client Relationship Manager | 59,200 MXN | +260% |
| Client Service Analyst | 32,900 MXN | +98% |
| Client Service Representative | 15,600 MXN | -6% |
| Client Strategy Specialist | 33,200 MXN | +100% |
| Contracts Specialist | 26,400 MXN | +59% |
| Customer Care Officer | 16,600 MXN | -0% |
| Customer Care Representative | 15,500 MXN | -7% |
| Customer Center Supervisor | 19,000 MXN | +14% |
| Customer Experience Analyst | 20,700 MXN | +25% |
| Customer Experience Manager | 56,900 MXN | +240% |
| Customer Experience Specialist | 36,500 MXN | +120% |
| Customer Feedback and Insights Analyst | 37,200 MXN | +120% |
| Customer Fulfillment Specialist | 32,900 MXN | +98% |
| Customer Insights Analyst | 34,200 MXN | +110% |
| Customer Journey Analyst | 42,500 MXN | +160% |
| Customer Problem Manager | 35,800 MXN | +120% |
| Customer Relations Manager | 58,100 MXN | +250% |
| Customer Relations Specialist | 33,500 MXN | +100% |
| Customer Relationship Management Implementation Consultant | 51,400 MXN | +210% |
| Customer Retention Specialist | 46,300 MXN | +180% |
| Customer Sales Representative | 16,000 MXN | -4% |
| Customer Sales Support | 16,400 MXN | -1% |
| Customer Service Administration | 19,400 MXN | +17% |
| Customer Service Advisor | 34,100 MXN | +110% |
| Customer Service Agent | 15,500 MXN | -7% |
| Customer Service Associate | 16,400 MXN | -1% |
| Customer Service Coordinator | 18,400 MXN | +11% |
| Customer Service Country Manager | 67,100 MXN | +300% |
| Customer Service Executive | 36,800 MXN | +120% |
| Customer Service Manager | 60,400 MXN | +260% |
| Customer Service Officer | 16,600 MXN | -0% |
| Customer Service Operations Manager | 63,100 MXN | +280% |
| Customer Service Quality Assurance Analyst | 55,300 MXN | +230% |
| Customer Service Representative | 16,600 MXN | -0% |
| Customer Service Sales Support | 15,900 MXN | -4% |
| Customer Service Specialist | 16,400 MXN | -1% |
| Customer Service Supervisor | 23,900 MXN | +44% |
| Customer Service Team Leader | 36,800 MXN | +120% |
| Customer Service Trainer | 30,000 MXN | +81% |
| Customer Service Working Supervisor | 28,000 MXN | +69% |
| Customer Solutions Representative | 36,100 MXN | +120% |
| Customer Success Manager | 54,700 MXN | +230% |
| Customer Success Specialist | 33,800 MXN | +100% |
| Customer Support Agent | 16,000 MXN | -4% |
| Dispute Resolution Specialist | 27,600 MXN | +66% |
| Field Service Representative | 17,400 MXN | +5% |
| Guest Relations Officer | 13,300 MXN | -20% |
| Guest Service Agent | 13,200 MXN | -21% |
| Inbound Call Center Representative | 15,600 MXN | -6% |
| Inbound Sales Representative | 15,300 MXN | -8% |
| Internet Banking Supervisor | 53,700 MXN | +220% |
| Lead Administrator | 32,500 MXN | +96% |
| Live Chat Agent | 19,000 MXN | +14% |
| Logistics Coordinator | 17,200 MXN | +4% |
| Onboarding Specialist | 33,400 MXN | +100% |
| Operations Support Manager | 46,400 MXN | +180% |
| Real Time Analyst | 31,600 MXN | +90% |
| Regional Account Manager | 54,200 MXN | +230% |
| Remote Customer Service Representative | 23,400 MXN | +41% |
| Remote Customer Support Agent | 23,200 MXN | +40% |
| Service Administrator | 24,500 MXN | +48% |
| Service Delivery Manager | 55,900 MXN | +240% |
| Service Writer | 13,800 MXN | -17% |
| Social Media Customer Support Specialist | 33,200 MXN | +100% |
| Sourcing Assistant | 11,400 MXN | -31% |
| Telephone Operator | 12,500 MXN | -25% |
| User Experience Researcher | 35,400 MXN | +110% |
| Vendor Administration Specialist | 20,800 MXN | +25% |
| Voice Of The Customer Analyst | 30,700 MXN | +85% |
| Workforce Manager | 34,900 MXN | +110% |
Salary Comparison By City
| City | Average Salary |
| Cancun | 14,400 MXN |
| Guadalajara | 16,600 MXN |
| Mexico City | 16,000 MXN |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Mexico is 9% on average across all career fields.
| Private Sector | 32,000 MXN | |
| Public Sector | +9% | 34,800 MXN |
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary for the job title Customer Service Representative in Guadalajara?
A good and competitive compensation would range anywhere between 15,900 MXN and 18,300 MXN. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for a careers like Customer Service Representative in Guadalajara ranges from 7,640 MXN to 12,800 MXN. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
