A person working as Call Center Supervisor in Brasilia typically earns around 5,290 BRL. Salaries range from 2,440 BRL (lowest) to 8,420 BRL (highest).
This is the average salary including housing, transport, and other benefits. Call Center Supervisor salaries in Brasilia vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.
Minimum Salary 2,440 BRL |
Median 5,060 BRL |
Maximum 8,420 BRL |
Salaries for the position Call Center Supervisor in Brasilia range from 2,440 BRL (starting salary) to 8,420 BRL (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.
With a median salary of 5,060 BRL, half of the professionals who work as Call Center Supervisor in Brasilia earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.
The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Call Center Supervisor in Brasilia earn less than 4,080 BRL, while 75% earn more. Similarly, the chart shows that 75% earn less than 5,830 BRL while 25% earn more.
To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Call Center Supervisor in Brasilia compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 3,030 BRL to 4,400 BRL. About 20% of salaries are below the 3,030 BRL mark, while 10% fall within the range of 4,400 BRL to 5,020 BRL. Only 5% of individuals have salaries exceeding 5,020 BRL.
0 - 2 Years | 2,760 BRL | |
2 - 5 Years | +34% | 3,690 BRL |
5 - 10 Years | +48% | 5,460 BRL |
10 - 15 Years | +22% | 6,650 BRL |
15 - 20 Years | +9% | 7,250 BRL |
20+ Years | +8% | 7,850 BRL |
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Call Center Supervisor and this is what we found.
Employees with less than two years of experience earn approximately 2,760 BRL.
While someone with an experience level between two and five years is expected to earn 3,690 BRL, 34% more than someone with less than two year's experience.
Moving forward, an experience level between five and ten years lands a salary of 5,460 BRL, 48% more than someone with two to five years of experience.
Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 6,650 BRL, 22% more than someone with five to ten years of experience.
If the experience level is between fifteen and twenty years, then the expected wage is 7,250 BRL, 9% more than someone with ten to fifteen years of experience.
Lastly, employees with more than twenty years of professional experience get a salary of 7,850 BRL, 8% more than people with fifteen to twenty years of experience.
High School | 3,390 BRL | |
Certificate or Diploma | +18% | 3,990 BRL |
Bachelor's Degree | +45% | 5,780 BRL |
Master's Degree | +31% | 7,580 BRL |
We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Call Center Supervisor in order to make a comparison.
Employees at this education level have an average salary of 3,390 BRL.
At this level, the average salary becomes 3,990 BRL, 18% more than the previous level.
At this level, the average salary becomes 5,780 BRL, 45% more than the previous level.
At this level, the average salary becomes 7,580 BRL, 31% more than the previous level.
A Master's degree program or any post-graduate program in Brazil costs anywhere from 43,000 BRL to 129,000 BRL and lasts approximately two years. That is quite an investment.
You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Call Center Supervisor in Brazil, the average difference between the salary of male and female employees is 16%.
Male | 4,740 BRL | |
Female | -14% | 4,090 BRL |
Individuals working as Call Center Supervisor in Brazil are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 9% granted to employees every 16 months.
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
100% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
Received Bonus | % | |
No Bonus | 100% |
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance BonusesOccasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based BonusesGranted upon achieving an important goal or milestone.
Holiday / End of Year BonusesThese types of bonuses are given without a reason and usually resemble an appreciation token.
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
The main two types of jobs | |
Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
The minimum pay rate per hour for people working as Call Center Supervisor in Brasilia is 14 BRL. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Job Title | Average Salary |
Customer Service and Call Center | -100% | |
Account Representative | 4,180 BRL | -21% |
Account Service Representative | 4,120 BRL | -22% |
Business Support Specialist | 5,810 BRL | +10% |
Call Center Advisor | 4,480 BRL | -15% |
Call Center Duty Manager | 6,280 BRL | +19% |
Call Center Manager | 11,300 BRL | +110% |
Call Center Quality Analyst | 7,120 BRL | +35% |
Call Center Representative | 3,570 BRL | -33% |
Call Center Scheduler | 4,270 BRL | -19% |
Call Center Scheduling Manager | 5,990 BRL | +13% |
Call Center Supervisor | 5,290 BRL | -0% |
Call Center Team Leader | 5,930 BRL | +12% |
Call Center Technology Specialist | 7,460 BRL | +41% |
Chatbot Copywriter | 6,480 BRL | +22% |
Chatbot Deployment Specialist | 6,820 BRL | +29% |
Chatbot Marketing Specialist | 8,700 BRL | +64% |
Chief Customer Experience and Success Officer | 14,600 BRL | +180% |
Client Engagement Specialest | 7,110 BRL | +34% |
Client Executive | 5,130 BRL | -3% |
Client Liaison Officer | 3,330 BRL | -37% |
Client Relations Manager | 12,700 BRL | +140% |
Client Relationship Executive | 11,500 BRL | +120% |
Client Relationship Manager | 12,900 BRL | +140% |
Client Service Analyst | 7,870 BRL | +49% |
Client Service Representative | 3,450 BRL | -35% |
Client Strategy Specialist | 7,770 BRL | +47% |
Contracts Specialist | 5,890 BRL | +11% |
Customer Care Officer | 3,510 BRL | -34% |
Customer Care Representative | 3,690 BRL | -30% |
Customer Center Supervisor | 4,370 BRL | -17% |
Customer Experience Analyst | 4,410 BRL | -17% |
Customer Experience Manager | 13,500 BRL | +160% |
Customer Experience Specialist | 8,390 BRL | +59% |
Customer Feedback and Insights Analyst | 8,560 BRL | +62% |
Customer Fulfillment Specialist | 7,400 BRL | +40% |
Customer Insights Analyst | 7,500 BRL | +42% |
Customer Journey Analyst | 9,580 BRL | +81% |
Customer Problem Manager | 8,000 BRL | +51% |
Customer Relations Manager | 12,700 BRL | +140% |
Customer Relations Specialist | 7,950 BRL | +50% |
Customer Relationship Management Implementation Consultant | 12,500 BRL | +140% |
Customer Retention Specialist | 11,000 BRL | +110% |
Customer Sales Representative | 3,760 BRL | -29% |
Customer Sales Support | 3,790 BRL | -28% |
Customer Service Administration | 4,370 BRL | -17% |
Customer Service Advisor | 8,280 BRL | +56% |
Customer Service Agent | 3,760 BRL | -29% |
Customer Service Associate | 3,720 BRL | -30% |
Customer Service Coordinator | 4,370 BRL | -17% |
Customer Service Country Manager | 14,100 BRL | +170% |
Customer Service Executive | 8,570 BRL | +62% |
Customer Service Manager | 13,500 BRL | +160% |
Customer Service Officer | 3,770 BRL | -29% |
Customer Service Operations Manager | 13,300 BRL | +150% |
Customer Service Quality Assurance Analyst | 12,500 BRL | +140% |
Customer Service Representative | 3,690 BRL | -30% |
Customer Service Sales Support | 3,620 BRL | -32% |
Customer Service Specialist | 3,650 BRL | -31% |
Customer Service Supervisor | 5,800 BRL | +10% |
Customer Service Team Leader | 8,010 BRL | +51% |
Customer Service Trainer | 6,360 BRL | +20% |
Customer Service Working Supervisor | 6,070 BRL | +15% |
Customer Solutions Representative | 8,440 BRL | +59% |
Customer Success Manager | 12,100 BRL | +130% |
Customer Success Specialist | 7,840 BRL | +48% |
Customer Support Agent | 3,650 BRL | -31% |
Dispute Resolution Specialist | 6,300 BRL | +19% |
Field Service Representative | 3,830 BRL | -28% |
Guest Relations Officer | 2,780 BRL | -47% |
Guest Service Agent | 2,750 BRL | -48% |
Inbound Call Center Representative | 3,670 BRL | -31% |
Inbound Sales Representative | 3,680 BRL | -30% |
Internet Banking Supervisor | 11,500 BRL | +120% |
Lead Administrator | 7,400 BRL | +40% |
Live Chat Agent | 4,460 BRL | -16% |
Logistics Coordinator | 4,000 BRL | -24% |
Onboarding Specialist | 7,660 BRL | +45% |
Operations Support Manager | 11,300 BRL | +110% |
Real Time Analyst | 7,060 BRL | +33% |
Regional Account Manager | 12,300 BRL | +130% |
Remote Customer Service Representative | 5,090 BRL | -4% |
Remote Customer Support Agent | 4,920 BRL | -7% |
Service Administrator | 5,890 BRL | +11% |
Service Delivery Manager | 12,500 BRL | +140% |
Service Writer | 3,000 BRL | -43% |
Social Media Customer Support Specialist | 7,030 BRL | +33% |
Sourcing Assistant | 2,520 BRL | -52% |
Telephone Operator | 2,610 BRL | -51% |
User Experience Researcher | 7,970 BRL | +51% |
Vendor Administration Specialist | 4,560 BRL | -14% |
Voice Of The Customer Analyst | 6,870 BRL | +30% |
Workforce Manager | 7,350 BRL | +39% |
City | Average Salary |
Brasilia | 5,290 BRL |
Rio de Janeiro | 5,010 BRL |
Sao Paulo | 5,090 BRL |
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in Brazil is 6% on average across all career fields.
Private Sector | 8,360 BRL | |
Public Sector | +6% | 8,880 BRL |
A good and competitive compensation would range anywhere between 5,060 BRL and 5,830 BRL. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
The base salary for a careers like Call Center Supervisor in Brasilia ranges from 2,440 BRL to 4,080 BRL. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
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