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Customer Service Manager Average Salary in South Africa 2024

How much money does a person working as Customer Service Manager make in South Africa?


Average Monthly Salary
42,600 ZAR
( 511,000 ZAR yearly)

LOW
20,900
ZAR
AVERAGE
42,600
ZAR
HIGH
66,400
ZAR
All salary figures displayed here are per month except when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

A person working as Customer Service Manager in South Africa typically earns around 42,600 ZAR. Salaries range from 20,900 ZAR (lowest) to 66,400 ZAR (highest).


Salary Variance

This is the average salary including housing, transport, and other benefits. Customer Service Manager salaries in South Africa vary drastically based on experience, skills, gender, or location. Below you will find a detailed breakdown based on many different criteria.



Customer Service Manager Pay Scale and Salaries in South Africa

Median and salary distribution South Africa Customer Service Manager monthly
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Salary Structure and Pay Scale Comparison

5% of people earn
39,500 ZAR or more
10% of people earn
34,900 to 39,500 ZAR
20% of people earn
24,800 ZAR or less
65% of people earn
24,800 to 34,900 ZAR
Minimum Salary
20,900 ZAR
Median
39,700 ZAR
Maximum
66,400 ZAR




Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range

All salary figures displayed here are per month except when noted otherwise.
  • Salary Range, Minimum Wage, and Starting Salary

    Salaries for the position Customer Service Manager in South Africa range from 20,900 ZAR (starting salary) to 66,400 ZAR (maximum salary). It should be noted that the given figure is not the legally mandated minimum wage; rather, it represents the lowest figure reported in a salary survey that included thousands of participants and professionals from all regions of the country.

  • Median Salary

    With a median salary of 39,700 ZAR, half of the professionals who work as Customer Service Manager in South Africa earn less than this amount, and the other half earn more. The median salary denotes the middle value of salaries. Ideally, you would want to belong to the group earning more than the median salary, located on the right side of the salary distribution graph.

  • Percentiles and Salary Scale

    The median is closely associated with two other values known as the 25th and 75th percentiles. By examining the salary distribution chart, it can be determined that 25% of professionals employed as Customer Service Manager in South Africa earn less than 32,500 ZAR, while 75% earn more. Similarly, the chart shows that 75% earn less than 45,400 ZAR while 25% earn more.

  • Pay Scale Structure

    To provide a better understanding of expected salaries, we categorized the frequently occurring salaries into different ranges. This approach provides a more precise representation of salary distribution for the job title Customer Service Manager in South Africa compared to simply calculating the average. The majority of reported salaries, approximately 65%, fall within the range of 24,800 ZAR to 34,900 ZAR. About 20% of salaries are below the 24,800 ZAR mark, while 10% fall within the range of 34,900 ZAR to 39,500 ZAR. Only 5% of individuals have salaries exceeding 39,500 ZAR.

Salary Comparison by Years of Experience / Customer Service Manager / South Africa

How do experience and age affect pay?

0 - 2 Years
24,700 ZAR
2 - 5 Years+29%
31,800 ZAR
5 - 10 Years+38%
43,900 ZAR
10 - 15 Years+24%
54,400 ZAR
15 - 20 Years+7%
58,200 ZAR
20+ Years+7%
62,100 ZAR
Percentage increase and decrease are relative to the previous value
Salary comparison by years of experience monthly South Africa Customer Service Manager
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The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage. We broke down salaries by experience level for people working as Customer Service Manager and this is what we found.


All salary figures displayed here are per month except when noted otherwise.

Employees with less than two years of experience earn approximately 24,700 ZAR.

While someone with an experience level between two and five years is expected to earn 31,800 ZAR, 29% more than someone with less than two year's experience.

Moving forward, an experience level between five and ten years lands a salary of 43,900 ZAR, 38% more than someone with two to five years of experience.

Additionally, professionals whose expertise span anywhere between ten and fifteen years get a salary equivalent to 54,400 ZAR, 24% more than someone with five to ten years of experience.

If the experience level is between fifteen and twenty years, then the expected wage is 58,200 ZAR, 7% more than someone with ten to fifteen years of experience.

Lastly, employees with more than twenty years of professional experience get a salary of 62,100 ZAR, 7% more than people with fifteen to twenty years of experience.

On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark.
* Based on the average change in salary over time. Salary variations differ from person to person.

Typical Salary Progress for Most Careers

Salary Comparison By Experience Level
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Salary Comparison By Education / Customer Service Manager / South Africa

How do education levels affect salaries?

Displayed below is the average salary variance between different education levels of professionals working as Customer Service Manager.

High School
30,900 ZAR
Certificate or Diploma+15%
35,400 ZAR
Bachelor's Degree+35%
47,700 ZAR
Master's Degree+26%
60,000 ZAR
Percentage increase and decrease are relative to the previous value
Salary comparison by education level monthly South Africa Customer Service Manager
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We all know that higher education equals a bigger salary, but how much more money can a degree add to your income? We broke down salaries by education level for the position Customer Service Manager in order to make a comparison.


Level 1: High School

Employees at this education level have an average salary of 30,900 ZAR.


Level 2: Certificate or Diploma

At this level, the average salary becomes 35,400 ZAR, 15% more than the previous level.


Level 3: Bachelor's Degree

At this level, the average salary becomes 47,700 ZAR, 35% more than the previous level.


Level 4: Master's Degree

At this level, the average salary becomes 60,000 ZAR, 26% more than the previous level.



Is a Master's degree or an MBA worth it? Should you pursue higher education?

A Master's degree program or any post-graduate program in South Africa costs anywhere from 156,000 ZAR to 469,000 ZAR and lasts approximately two years. That is quite an investment.

You can't really expect any salary increases during the study period, assuming you already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.

Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support the theory. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.

If you can afford the costs of higher education, the return on investment is definitely worth it. You should be able to recover the costs in roughly a year or so.


Typical Salary Difference by Education for Most Careers

Salary Comparison By Education Level
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Salary and Compensation Comparison By Gender / Customer Service Manager / South Africa

Salary comparison by gender South Africa Customer Service Manager monthly
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Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? For the people who work as Customer Service Manager in South Africa, the average difference between the salary of male and female employees is 8%.

Male
43,900 ZAR
Female-7%
40,700 ZAR
Percentage increase and decrease are relative to the previous value

Salary Comparison By Gender in South Africa for all Careers

Salary comparison by gender monthly South Africa
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Average Annual Salary Increment Percentage / Customer Service Manager / South Africa

How much are annual salary increments in South Africa for individuals working as Customer Service Manager? How often do employees get salary raises?

Individuals working as Customer Service Manager in South Africa are likely to observe a salary increase of approximately 11% every 20 months. The national average annual increment for all professions combined is 8% granted to employees every 18 months.

Annual Salary Increment Rate South Africa Customer Service Manager
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The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.

South Africa / All Professions

Annual Salary Increment Rate South Africa
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The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.

How to calculate the salary increment percentage?

The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency

The average salary increase in one year (12 months) in South Africa is 5%.

Worldwide Salary Raises: All Countries and All Jobs

World Average Annual Salary Increment
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Salary Packages and Schemes

Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.



Bonus and Incentive Rates / Customer Service Manager / South Africa

How much and how often are bonuses being awarded?Annual Salary Bonus Rate South Africa Customer Service Manager
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19% of surveyed staff reported that they haven't received any bonuses or incentives in the previous year while 81% said that they received at least one form of monetary bonus.

Those who got bonuses reported rates ranging from 5% to 9% of their annual salary.

Received Bonus
81%
No Bonus
19%

Types of Bonuses Considered

Individual Performance-Based Bonuses

The most standard form of bonus, where the employee is awarded based on their exceptional performance.

Company Performance Bonuses

Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.

Goal-Based Bonuses

Granted upon achieving an important goal or milestone.

Holiday / End of Year Bonuses

These types of bonuses are given without a reason and usually resemble an appreciation token.

Bonuses Are Not Commissions!

People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.


What makes a position worthy of good bonuses and a high salary?

The main two types of jobs

Revenue GeneratorsSupporting Cast

Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business.

Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations.

Example:
A graphics designer working for a graphics designing company.

Example:
A graphic designer in the marketing department of a hospital.


Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.

Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.

Bonus Comparison by Seniority Level

Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.

Average Hourly Wage / Customer Service Manager / South Africa


250 ZAR per hour

The average hourly wage (pay per hour) for individuals working as Customer Service Manager in South Africa is 250 ZAR.This is the rate they get paid for every worked hour.


Hourly Wage = Annual Salary / ( 52 x 5 x 8 )

About The Hourly Pay Rate

The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.

What is the minimum hourly rate of pay?

The minimum pay rate per hour for people working as Customer Service Manager in South Africa is 120 ZAR. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.

Salary comparison with similar jobs

Job TitleAverage Salary
Customer Service and Call Center-100%
Account Representative14,500 ZAR-66%
Account Service Representative14,000 ZAR-67%
Business Support Specialist20,000 ZAR-53%
Call Center Advisor15,300 ZAR-64%
Call Center Duty Manager20,700 ZAR-51%
Call Center Manager38,800 ZAR-9%
Call Center Quality Analyst23,400 ZAR-45%
Call Center Representative11,800 ZAR-72%
Call Center Scheduler13,600 ZAR-68%
Call Center Scheduling Manager19,700 ZAR-54%
Call Center Supervisor17,800 ZAR-58%
Call Center Team Leader20,200 ZAR-53%
Call Center Technology Specialist24,400 ZAR-43%
Chatbot Copywriter21,400 ZAR-50%
Chatbot Deployment Specialist23,300 ZAR-45%
Chatbot Marketing Specialist28,800 ZAR-32%
Chief Customer Experience and Success Officer48,600 ZAR+14%
Client Engagement Specialest23,900 ZAR-44%
Client Executive17,800 ZAR-58%
Client Liaison Officer11,500 ZAR-73%
Client Relations Manager45,100 ZAR+6%
Client Relationship Executive41,300 ZAR-3%
Client Relationship Manager42,700 ZAR+0%
Client Service Analyst26,500 ZAR-38%
Client Service Representative11,800 ZAR-72%
Client Strategy Specialist27,100 ZAR-36%
Contracts Specialist19,700 ZAR-54%
Customer Care Officer12,400 ZAR-71%
Customer Care Representative11,800 ZAR-72%
Customer Center Supervisor15,000 ZAR-65%
Customer Experience Analyst15,500 ZAR-64%
Customer Experience Manager44,600 ZAR+5%
Customer Experience Specialist27,700 ZAR-35%
Customer Feedback and Insights Analyst29,400 ZAR-31%
Customer Fulfillment Specialist25,200 ZAR-41%
Customer Insights Analyst26,500 ZAR-38%
Customer Journey Analyst34,100 ZAR-20%
Customer Problem Manager27,400 ZAR-36%
Customer Relations Manager44,900 ZAR+5%
Customer Relations Specialist26,300 ZAR-38%
Customer Relationship Management Implementation Consultant41,600 ZAR-2%
Customer Retention Specialist37,900 ZAR-11%
Customer Sales Representative12,500 ZAR-71%
Customer Sales Support13,000 ZAR-69%
Customer Service Administration15,500 ZAR-64%
Customer Service Advisor27,600 ZAR-35%
Customer Service Agent12,500 ZAR-71%
Customer Service Associate12,100 ZAR-72%
Customer Service Coordinator15,100 ZAR-65%
Customer Service Country Manager50,200 ZAR+18%
Customer Service Executive28,400 ZAR-33%
Customer Service Manager44,300 ZAR+4%
Customer Service Officer12,600 ZAR-70%
Customer Service Operations Manager47,200 ZAR+11%
Customer Service Quality Assurance Analyst41,800 ZAR-2%
Customer Service Representative11,800 ZAR-72%
Customer Service Sales Support12,100 ZAR-72%
Customer Service Specialist12,600 ZAR-70%
Customer Service Supervisor18,800 ZAR-56%
Customer Service Team Leader26,500 ZAR-38%
Customer Service Trainer21,800 ZAR-49%
Customer Service Working Supervisor21,700 ZAR-49%
Customer Solutions Representative28,200 ZAR-34%
Customer Success Manager40,700 ZAR-4%
Customer Success Specialist26,800 ZAR-37%
Customer Support Agent12,600 ZAR-70%
Dispute Resolution Specialist22,100 ZAR-48%
Field Service Representative13,000 ZAR-69%
Guest Relations Officer9,670 ZAR-77%
Guest Service Agent9,290 ZAR-78%
Inbound Call Center Representative12,800 ZAR-70%
Inbound Sales Representative11,700 ZAR-73%
Internet Banking Supervisor38,600 ZAR-9%
Lead Administrator24,300 ZAR-43%
Live Chat Agent14,400 ZAR-66%
Logistics Coordinator13,200 ZAR-69%
Onboarding Specialist27,600 ZAR-35%
Operations Support Manager37,600 ZAR-12%
Real Time Analyst25,300 ZAR-41%
Regional Account Manager42,800 ZAR+1%
Remote Customer Service Representative16,900 ZAR-60%
Remote Customer Support Agent16,900 ZAR-60%
Service Administrator18,700 ZAR-56%
Service Delivery Manager39,900 ZAR-6%
Service Writer9,960 ZAR-77%
Social Media Customer Support Specialist24,900 ZAR-42%
Sourcing Assistant8,830 ZAR-79%
Telephone Operator8,820 ZAR-79%
User Experience Researcher28,400 ZAR-33%
Vendor Administration Specialist15,000 ZAR-65%
Voice Of The Customer Analyst22,800 ZAR-46%
Workforce Manager25,400 ZAR-40%

Salary Comparison By City

CityAverage Salary
Cape Town49,500 ZAR
Johannesburg42,900 ZAR

Government vs Private Sector Salary Comparison

Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in South Africa is 7% on average across all career fields.

Private Sector
30,400 ZAR
Public Sector+7%
32,400 ZAR
Percentage increase and decrease are relative to the previous value

Salary Statistics and Calculation Guide

What is considered to be a good and competitive salary for the job title Customer Service Manager in South Africa?

A good and competitive compensation would range anywhere between 39,700 ZAR and 45,400 ZAR. This is a very rough estimate. Experience and education play a very huge part in the final earnings.

Gross Salary (before tax) and Net Salary (after tax)

All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.

Base / Basic Salary

The base salary for a careers like Customer Service Manager in South Africa ranges from 20,900 ZAR to 32,500 ZAR. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.


What is the difference between the median and the average salary?

Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary


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